FREE cycle loans for Kent workplaces, fireworks, 0% interest loans available and more…



FREE cycle loans for Kent workplaces, fireworks, 0% interest loans available and more…


Latest News from Kent County Council Public Protection.

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OCTOBER 2018 

In this edition…

Free bikes for Kent workplaces 

Considering selling fireworks this year? 

0% interest loans up to £50k available 

Good food allergen information is good for business 

Biddenden Vineyards gains SALSA approval 

What causes complaints for businesses? 

Display fees or face a fine 

Brexit – deal or no deal? 

Tell us what you’d like to see 
 

FREE Cycles for Kent workplaces 

FREE refurbished cycles available for Kent workplace workers who would like to try cycling to and from work. 

The cycles are provided through Cycle Community, a Community Interest Company, refurbishing unwanted cycles to be used by the local community. Find out more 
Register your interest

Considering selling fireworks this year?

Before you can store and sell fireworks you will need to apply for a fireworks and explosives licence

Read the advice on HSE website carefully before applying for the licence.

Checks will be carried out to ensure you are a ‘suitable’ person to hold a licence. If you are applying for the first time you will be visited by a Trading Standards officer to check you have made preparations for safe storage. 

Your licence could be refused if you have not followed the advice and/or fail the checks carried out. 

Remember: Unsafe storage of fireworks could cause an explosion posing a serious danger to you, your business and your local community.  

Safe Buying

Only buy fireworks from legitimate retailers/stockists. It is illegal for someone to sell fireworks from their vehicle.

REPORT ILLEGAL SELLERS

Safe Selling 

Fireworks, including most sparklers, can only be sold to persons aged 18 years or older. Take steps to prevent underage sales, consider using Challenge 21/ 25 schemes

Our Trading Standards Business Advice team can advise you on an effective underage policy. 

Request your FREE telephone consultation to find out how we can help your business. 

Request FREE consultation

0% interest loans up to £50k available 

The Marsh Business Boost Loan Scheme is funded by Magnox, Kent County Council, Shepway District Council and Ashford Borough Council. The scheme offers 0% interest loan support to small and micro businesses and start ups with the potential for growth in Romney Marsh.

Find out if your business is eligible 

Closing date for pre-applications is 31 December 2018 

APPLY NOW

Good food allergen information is good for business 

Research by the Food Standards Agency in partnership with Allergy UK and Anaphylaxis Campaign revealed that of the 2599 16-24 year olds surveyed, 60% of them with food allergy or intolerance avoided eating out or ordering food because of their condition.

However, 59% of them said they would visit the same food outlet again if they had eaten there safely before.

This research suggests that people who suffer with food allergies would eat out more if they could trust the food is safe for them to eat.   

Are you confident your food allergen information for your customers is correct? 

Our Trading Standards Business Advice team can help you get it right, first time.

Request your FREE telephone consultation to find out how we can help you to provide good food allergen information for your customers. 

Food manufacturers 
Kent Scientific Services (KSS) can give you a UKAS accredited nutritional analysis that will help your business meet the nutritional labelling requirements.

Contact KSS direct on 03000 415100 to request a quote.   

Biddenden Vineyards gains SALSA approval 

We would like to congratulate one of our Primary Authority businesses,
Biddenden Vineyards, on gaining SALSA approval (Safe and Local Supplier Approval). 

Tom Barnes, the General Manager at Biddenden Vineyards said: 
“With SALSA in place & the start of the 2018 harvest underway, Biddenden will be moving into the pressing season well equipped to continue to offer drinks production of the highest standard.”

SALSA is an accreditation scheme designed for small food businesses. Approval is only granted to suppliers who can demonstrate they are able to produce safe and legally compliant food and are committed to meeting the SALSA standard.

The Primary Authority scheme offers local authorities and businesses the opportunity to enter legally recognised partnerships, and for companies to receive assured and tailored advice. 

Request your FREE telephone consultation to find out how Primary Authority can benefit your business. 

What causes complaints for businesses? 


Research by the Ombudsman Service in 2017 revealed bad customer service cost businesses £37 billion with 79% of people saying they would be unlikely to shop with a brand again if a complaint they submitted was treated badly.

Caroline Wait, Principal Trading Standards Officer with over 30 years experience including 2 years as an Alternative Dispute Resolution adjudicator said: “People are often willing to accept things can go wrong in any well organised business, but what prompts them to make a formal complaint is the lack of communication about what is being done to address the problem.”  

How can Trading Standards help? 
Our Business Advice team can help identify what’s causing your complaints and work with you to improve them including creating an effective complaints procedure that works for your business whilst benefitting your customers. 

Request your FREE telephone consultation to find out how we can help you.

Display fees or face a fine

A recent survey by London Trading Standards revealed that of 137 London letting agents: 

  • 53% were not displaying a Client Money Protection (CMP) statement 
  • 37% were not displaying landlord fees 
  • 31% were not displaying tenant fees

The fees that must be displayed are charges and penalties payable to the letting agents by their clients under contracts for: 

  • introducing tenants to landlords with current rentals 
  • arranging assured tenancy agreements 
  • managing rental properties

Letting Agents who do not display fees may be fined up to £5000

 Property Letting newsletter – an essential guide for landlords and letting agents. 

Are you new to property letting? 
Our Trading Standards Business Advice team can help you by ensuring that you fully understand what is required of your business, including having an effective complaint procedure and complaint contracts.

Request your FREE telephone consultation to find out how we can help. 
 

Brexit – deal or no deal? 

Regardless of whether it’s a deal or no deal Brexit, businesses, consumers and public bodies will need to respond immediately to the changes resulting from leaving the EU. 

Keep reading our newsletters for updates and visit our webpage Brexit and your business 

Would you be interested to hear from KCC Trading Standards if it’s a deal or no deal?

Tell us what support you would like from us. It could be to provide videos/webinars, online guidance or a telephone advice service.

TELL US

Read the latest guidance from government ‘how to prepare for Brexit if there’s no deal’ including producing and labelling food, organic food, CE marked goods under the New Approach Directives and cosmetics.  

Tell us what you’d like to see

We aim to send you articles to help your business including; training and funding opportunities, changes in legislation, upcoming events, and warnings about scams and cyber crime. 

We want to know what you think. What do you need to know to help your business? 

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