URGENT! NHS QR posters to be displayed by tomorrow.



URGENT! NHS QR posters to be displayed by tomorrow.Designated businesses will be legally required to log details of customers and display official NHS QR code posters from tomorrow.

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NHS Test and Trace app launches tomorrow.

By 24 September you must display an NHS Test and Trace QR poster for your business. Read the information below so that you can make your customers aware of the rules around QR codes.

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Is it compulsory for your business?

If your business or venue is on this list you MUST display NHS QR code posters at entrances to support contact tracing. Failure to do so could result in a prosecution or a fixed penalty fine.

Using the NHS Test and Trace posters.

  • Remove any other QR Codes you may already display as these will not work with the new app.
  • Print enough posters to cover all entrances.
  • In busy places put up multiple copies to ensure that a queue does not build up.
  • Explain to those customers who do not use the QR Code that their details must be manually added to a contact log.

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What to do if customers don’t scan the QR code.

If anyone does not scan the QR code you must take their details which should include:

  • The name of the customer. If more than one person, record the details of all of the group and the number of people (up to 6).
  • Contact phone number. If a phone number is not available, get an email address or postal address
  • Date of visit
  • Arrival time and, where possible, departure time (even estimated time will help)
  • Name of the assigned staff member, if a customer will interact with only one member of staff (for example, a hairdresser). This should also be recorded on the log.

Records must be kept for 21 days. 

Hospitality venues must refuse entry
to customers who refuse to scan or log their details.

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