What to do if customers don’t scan the QR code.
If anyone does not scan the QR code you must take their details which should include:
- The name of the customer. If more than one person, record the details of all of the group and the number of people (up to 6).
- Contact phone number. If a phone number is not available, get an email address or postal address
- Date of visit
- Arrival time and, where possible, departure time (even estimated time will help)
- Name of the assigned staff member, if a customer will interact with only one member of staff (for example, a hairdresser). This should also be recorded on the log.
Records must be kept for 21 days.